Terms and Conditions

Company: Innotek Automation

1. Use of Website

You agree to use the site only for lawful purposes. Unauthorized use is strictly prohibited.

2. Product Information

All product details and pricing are subject to correction without notice. Images are illustrative only.

3. Orders & Payment

Orders are confirmed upon full payment. We reserve the right to cancel orders at our discretion.

4. Intellectual Property

All content is property of Innotek Automation and may not be reused without permission.

5. Limitation of Liability

We are not liable for indirect or consequential damages from use of our products or services.

6. Governing Law

These terms are governed by applicable laws and regulations.

Shipping Policy

1. Processing Time

Orders process within 1–3 business days after payment. Weekends/holidays excluded.

2. Shipping Methods

We use trusted carriers. Tracking is provided after shipment.

3. Shipping Charges

Calculated at checkout. Free shipping may apply for qualifying orders.

4. Delays

We are not responsible for external delays (e.g., customs, weather).

5. Damaged or Lost Packages

Report damage within 48 hours. Report lost packages within 7 days of expected delivery.

Cancellations & Refunds Policy

1. Order Cancellation

Cancel within 12 hours if not processed/shipped. Contact support to cancel.

2. Returns Eligibility

Return if unused and in original condition. Custom items are non-refundable unless defective.

3. Refund Process

Refunds issued after inspection. Shipping charges non-refundable unless our error.

4. Restocking Fees

May apply up to 15% on certain items.

5. Defective or Incorrect Items

Report promptly. We'll replace or refund as applicable.